User experience plays a more and more important role in the process of design and development for the information products. About the user experience in the field of the network-based (Internet and mobile network) application a lot of research and development teams focus on the information architecture (IA) and user interface (UI) design, they locate on the middle and front level of the products. But in the same time a very important factor of user experience is ignored: FEEDBACK-QUALITY, which is decided by the quality of telecommunication from Telecom Service Support. Through the long observation and research we find: this factor can basically influence the most network-based products.