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Inclusive process and tool for evaluation of accessible user experience (aux)
pp. 59-69
Abstract
Evaluating user experience (UX) during usability testing is an established practice leading to the design of more enjoyable information systems and products. Currently no published process or tool exists for UX evaluation for users with disabilities. Accessible User Experience (AUX) focuses on integrating accessibility into UX design to create enjoyable digital experiences for everyone, regardless of age or ability. With a view to developing an AUX evaluation tool and process, the emotional experiences of six blind individuals were explored through interviews along with hands-on sessions with websites/apps using laptops/phones. Comfort, Likability, Autonomy, Agency and Pleasure (constituting the CLAAP framework) were identified as dimensions for developing an AUX evaluation tool, which was tested with the interviewees. "Pleasure points' were discovered as an alternative concept to "pain points." An inclusive process for conducting AUX studies with screen reader users was documented to support UX designers.
Publication details
Published in:
Antona Margherita, Stephanidis Constantine (2016) Universal access in human-computer interaction. methods, techniques, and best practices: 10th international conference, UAHCI 2016, held as part of HCI international 2016, Toronto, ON, Canada, july 17-22, 2016. Dordrecht, Springer.
Pages: 59-69
DOI: 10.1007/978-3-319-40250-5_6
Full citation:
Graham Geordie, Chandrashekar Sambhavi (2016) „Inclusive process and tool for evaluation of accessible user experience (aux)“, In: M. Antona & C. Stephanidis (eds.), Universal access in human-computer interaction. methods, techniques, and best practices, Dordrecht, Springer, 59–69.